Frequent Questions


Click on the questions below to reveal each respective answer.

Funerals fill an important role for those mourning the loss of a loved one. By providing surviving family and friends with an atmosphere of care and support in which to share thoughts and feelings about death, funerals are the first step in the healing process. It is the traditional way to recognize the finality of death. Funerals are recognized rituals for the living to show their respect for the dead and to help survivors begin the grieving process.

You can have a full funeral service even for those choosing cremation. Planning a personalized ceremony or service will help begin the healing process. Overcoming the pain is never easy, but a meaningful funeral or tribute will help.

  • Pick up the deceased and transport the body to the funeral home (anytime day or night)
  • Arrange and prepare death certificates
  • Provide certified copies of death certificates for insurance and benefit processing
  • Prepare and submit obituary to the newspapers of your choice
  • Bathe and embalm the deceased body, if necessary
  • Prepare the body for viewing including dressing and cosmetizing
  • Assist the family with funeral arrangements and purchase of casket, urn, burial vault and cemetery plot
  • Schedule the opening and closing of the grave with cemetery personnel, if a burial is to be performed
  • Coordinate with clergy if a funeral or memorial service is to be held
  • Order funeral sprays and other flower arrangements as the family wishes
  • Provide Aftercare, or grief assistance, to the bereaved

The funeral home will help coordinate arrangements with the cemetery.

  • Bring the following information to complete the State vital statistic requirements:
    • Full Legal Name of deceased
    • Social Insurance Number
    • Care Card Number
    • Usual Home Address
    • Date of birth
    • Place of birth
    • Occupation for most of working life
    • Mother’s full name (including maiden name), and place of birth.
    • Father’s full name, and place of birth.
    • Full legal name of spouse (including maiden name)
    • If First Nations we will need the Status Card Number, Band name, and if the deceased resided on the band lands.
    • Legal Name and address of the next of kin looking after the arrangements as well as telephone number & e-mail address. 
  • **In British Columbia the person with the right to control disposition is laid out in section 5 of the Cremation, Interment & Funeral Services Act. Your funeral director can help you ascertain who this person is.
  • Contact your clergy. Decide on time and place of funeral or memorial service. This can be done at the funeral home.
  • The funeral home will assist you in determining the number of copies of the death certificates you will be needing and can order them for you.
  • Make a list of immediate family, close friends and employer or business colleagues. Notify each by phone.
  • Decide on appropriate memorial to which gifts may be made (church, hospice, library, charity or school).
  • Gather obituary information you want to include such as age, place of birth, cause of death, occupation, college degrees, memberships held, military service , outstanding work, list of survivors in immediate family. Include time and place of services. The funeral home will normally write article and submit to newspapers.

If you request immediate assistance, yes. If the family wishes to spend a short time with the deceased to say good-bye, that’s perfectly acceptable. Your funeral director will come when your time is right.

Viewing is a part of many cultural and ethnic traditions. Many grief specialists believe that viewing aids the grief process by helping the bereaved recognize the reality of death. Viewing is encouraged for children, as long as the process is explained and the activity is voluntary.

Embalming sanitizes and preserves the body. Embalming makes it possible to lengthen the time between death and the final disposition, allowing family members time to arrange and participate in the type of service most comforting to them.

No, embalming is not required by BC law. Embalming may be necessary, however, if you select certain funeral arrangements, such as a funeral with viewing. If you do not want embalming, you usually have the right to choose an arrangement that does not require you to pay for it, such as direct cremation or immediate burial."

When compared to other major life events like births and weddings, funerals are not expensive. A wedding costs at least three times as much; but because it is a happy event, wedding costs are rarely criticized. A funeral home is a 24-hour, labor-intensive business, with extensive facilities (viewing rooms, chapels, hearses, etc.), these expenses must be factored into the cost of a funeral.

Additionally, the cost of a funeral includes not only merchandise, like caskets, but the services of a funeral director in making arrangements; filing appropriate forms; dealing with doctors, ministers, florists, newspapers and others; and seeing to all the necessary details. Funeral directors look upon their profession as a service, but it is also a business. Like any business, funeral homes must make a profit to exist.

It really depends entirely on how you wish to commemorate a life. One of the advantages of cremation is that it provides you with increased flexibility when you make your funeral and cemetery arrangements. You might, for example, choose to have a funeral service before the cremation; a memorial service at the time of cremation or after the cremation with the urn present; or a committal service at the final disposition of cremated remains. Funeral or memorial services can be held in a place of worship, a funeral home or in a crematory chapel.

With cremation, your options are numerous. The cremains can be interred in a cemetery plot, i.e., earth burial, retained by a family member, usually in an urn, scattered on private property, or at a place that was significant to the deceased. (It would always be advisable to check for local regulations regarding scattering in a public place-your funeral director can help you with this.)

Today, there are many different types of memorial options from which to choose. Memorialization is a time-honored tradition that has been practiced for centuries. A memorial serves as a tribute to a life lived and provides a focal point for remembrance, as well as a record for future generations. The type of memorial you choose is a personal decision.

You might choose ground burial of the urn. If so, you may usually choose either a bronze memorial or monument. Cremation niches in columbariums are also available at many cemeteries. They offer the beauty of a mausoleum setting with the benefits of above ground placement of remains. Many cemeteries also offer scattering gardens. This area of a cemetery offers the peacefulness of a serene garden where family and friends can come and reflect.

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